Posts Tagged ‘IT infrastructure’
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 3
By Michael Halperin
In the first and second installments of this series, we introduced the idea of Quality of Experience (QoE) Management and explored how traditional IT Monitoring tools are excellent at providing visibility into an IT environment, but lack context – the critical difference between traditional IT monitoring and QoE Management. We explored exactly what constitutes context and broke it down into three components: Business Services, Infrastructure Mapping, and Benchmarking. So the question becomes, why isn’t everyone doing this? Read More »
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 2
By Michael Halperin
In our last installment, we introduced the concept of Quality of Experience (QoE) Management. Read More »
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 1
By Michael Halperin
So there’s a problem in your IT infrastructure. Maybe a server crashed. Maybe a firewall just went down. Maybe a network segment is completely jammed up with traffic. Or it could simply be a maintenance window to reconfigure a device. The list of potential events is endless. But they all lead to one question: Read More »
Can Your IT Staff Sleep Through a Storm?
There is a story about a farmer who, looking for help, hires a man based on a recommendation that he “sleeps through a storm.” One night, a fierce storm hits the farm, and the farmer wakes in a panic, rushing to make sure everything is OK. He finds the helper sleeping soundly, the animals safe in their pens, and the farm weathers the storm with no problems. Read More »
