Posts Tagged ‘IT’
4-R Service Approach- Part 4: Recover
As this is the final stage of the 4-R service approach, it is fitting to close the circle on how I got onto this track of thinking. In a previous post I had reiterated a situation I experienced while working from home one day, where a tree fell on the wires in my front yard. The utility went through the first 3 steps of the 4-R service approach and completed the remediation. This, however, is not the end of the story. Also, check out 4-R service approach part 1, part 2, and part 3 articles. Read More »
4-R Service Approach- Part 2: Respond
With the realization that an event has occurred, the next step toward a return to normal state is to respond to that event. Responding is the first interaction between the service provider and the consumer/customer entity. Whether that entity is your internal staff, your customer base, or another provider is immaterial to the fact that a response is necessary. Read More »
Since When Did iTunes Become a Corporate Asset?
Recently a colleague of mine asked the following question of our circle of techies: “What backup program do you use to back up your music from your work PC?” I had to stop and think for a moment, before I realized that while there were plenty of viable answers (Connected, Syncplicity, Mozy, Carbonite, and various NAS solutions), we were all missing something larger here. WHY was the music on the work machine in the first place? Read More »
