Posts Tagged ‘managed services’
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 3
By Michael Halperin
In the first and second installments of this series, we introduced the idea of Quality of Experience (QoE) Management and explored how traditional IT Monitoring tools are excellent at providing visibility into an IT environment, but lack context – the critical difference between traditional IT monitoring and QoE Management. We explored exactly what constitutes context and broke it down into three components: Business Services, Infrastructure Mapping, and Benchmarking. So the question becomes, why isn’t everyone doing this? Read More »
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 2
By Michael Halperin
In our last installment, we introduced the concept of Quality of Experience (QoE) Management. Read More »
Quality of Experience Management: The (Next) Holy Grail of IT Management- PT 1
By Michael Halperin
So there’s a problem in your IT infrastructure. Maybe a server crashed. Maybe a firewall just went down. Maybe a network segment is completely jammed up with traffic. Or it could simply be a maintenance window to reconfigure a device. The list of potential events is endless. But they all lead to one question: Read More »
How the Cloud Helped Us Through a Hurricane
As the path of Hurricane Irene became apparent late the week of August 22, GreenPages’ Managed Services operations team realized we had some serious planning to do. Read More »
