Posts Tagged ‘software’
Part 2: While You’re At It, Fixing the People…
As you may remember from part 1 of this 2 part series, I talked about how IT organizations typically use people as the gap fillers between silos or domains within their systems (i.e. to approve provisioning requests, measure capacity, transfer data from one application to another, etc.) and that as they transition to cloud infrastructures, more and more of those holes are being filled with software using automation and orchestration to accomplish the same tasks faster and more accurately. So now I want to talk about what happens after they plug those holes with software and what they then have to do with the people…and, no, it’s not fire them. Read More »
Plug Those Holes with Software, Not People (and While You’re At It, Fix the People Too)
Part 1 of a 2 Part Series
It’s a well-known fact that most IT systems are operated as silos of activity where separate departments or divisions are each responsible for their own events/outcomes and run with their own sets of rules, roles and responsibilities. Operations, engineering, application development and so on; they all have their own way of doing things and basically support the goals and objectives of the business. Where those silos, or domains, overlap however, there are hand-off points…I call them holes… where people are plugged in (and are used to bridge the gaps). These people do things like approve provisioning requests, use tools to measure capacity, transfer data from one application to another, install software, etc. Plugging people in to these holes is an easy fix and usually seen as a stopgap measure until the organization comes up with a long term plan…that somehow never arrives…regardless of the fact that people are fallible and prone to make mistakes, forget process steps, miss deadlines…essentially, are human. Read More »
Microsoft’s Big Easy: An Easy Way to Earn Some Extra Money
Just as apple picking, raking leaves, and football are reminders of fall, Microsoft’s end-of-year Big Easy Promotion is a reminder about how to obtain some extra subsidy dollars to put aside for future purchases. Yes that’s correct, the Big Easy is back for another go round, and I know you’re excited.
